Privacy Policy

Last updated 25 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order.

This Privacy Policy explains how Bike Stand Company (a division of Caruso Consulting Co Ltd, "we", "us" or "our") collects, uses, shares and protects your personal information when you visit mybikestand.co.uk or buy from us. We are committed to handling your data lawfully, fairly and transparently.

Information We Collect

We only collect the data we need to run our store and serve you well. This may include:

• Information you give us: such as your name, delivery and billing address, email address and phone number when you place an order or contact support.
• Payment information: handled securely by our payment processors. We do not store full card numbers on our servers.
• Information collected automatically: such as your IP address, browser and device type, pages viewed and referring site, gathered through cookies and similar technologies.

Cookies, Analytics & Tracking

We use cookies and similar technologies to keep the site working, remember your preferences, understand how the site is used, and measure the performance of our marketing. Cookies fall into a few broad categories:

• Essential cookies: required for core functions like navigating the site and keeping items in your basket.
• Analytics cookies: help us understand how visitors use the site so we can improve it.
• Advertising cookies: used to measure and improve the relevance of our ads.

You can control or disable cookies through your browser settings at any time. Blocking some cookies may affect how parts of the site work.

Third-Party Tools (Google & Microsoft)

To understand our audience and measure our advertising, we use the following third-party services. They may set their own cookies and process limited data under their own privacy policies:

• Google: Google Analytics and the Google Ads tag, to measure traffic and conversions.
• Microsoft Advertising: the Universal Event Tracking (UET) tag, to measure the performance of our Bing search advertising.

These tools may collect information such as the pages you visit and the actions you take on our site. We do not sell your personal data. Where the law requires consent, these tools run in a restricted mode until you accept cookies in our banner, and you can change your choice at any time using the Cookie settings link in the footer.

How We Use Your Information

• To process and deliver your orders and provide customer support.
• To send order confirmations, delivery updates and, where you've agreed, marketing emails.
• To improve our website, products and service.
• To prevent fraud and keep our store secure.
• To comply with our legal and tax obligations.

How We Share Information

We share data only as needed to operate the store, for example with payment processors, delivery couriers, and the analytics and advertising providers named above. We require these partners to protect your data and use it only for the services they provide to us. We may also disclose information where required by law.

Data Retention

We keep personal data only as long as necessary for the purposes set out in this policy, including meeting legal, accounting and reporting requirements. When data is no longer needed, we securely delete or anonymise it.

Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data ("right to be forgotten").
• Object to or restrict certain processing, including direct marketing.
• Request a copy of your data in a portable format.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, email us at theteam@customersupport.care. We'll respond within the timeframe required by applicable law.

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office, the UK supervisory authority, at ico.org.uk. You can also contact us first and we will try to put it right.

Data Security

We use appropriate technical and organisational measures to protect your data, including encrypted (SSL) connections during checkout. No method of transmission over the internet is completely secure, but we work hard to safeguard your information.

Children's Privacy

Our store is intended for adults. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with data, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date.

Contact Us

Bike Stand Company, a division of Caruso Consulting Co Ltd
UK administration: 3 Bunhill Row, London, EC1Y 8YZ, United Kingdom
Registered address: Suite 5, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand
Company registration (Thailand): 0765554000332
Email: theteam@customersupport.care